Terms of service

UPDATED: 15 March, 2026

OVERVIEW

Welcome to Kosme.

Throughout the site, the terms “we”, “us” and “our” refer to Kosme. Kosme operates this website and online store, including all related information, content, features, tools, products and services (the “Services”) to provide customers with a curated selection of Japanese beauty, self-care and lifestyle products. Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our Services.

1. ELIGIBILITY AND ACCOUNTS

You must be at least 18 years old, or the age of majority in your state or territory, to use our Services.

If you create an account, you agree to provide accurate, complete and current information and to maintain the security of your login credentials. You are responsible for all activity under your account.

2. PRODUCTS

Kosme specialises in Japanese beauty, skincare, self-care and lifestyle products.

We make every effort to display product descriptions, images and pricing accurately. However:

  • Colours may vary depending on your device.
  • Packaging may change without notice.
  • Product availability may change at any time.

All products are subject to availability. We reserve the right to limit quantities or discontinue products at our discretion.

Our products are intended for personal use only and not for resale.

3. ORDERS

When you place an order, you are making an offer to purchase a product.

We reserve the right to accept or decline any order for any reason, including but not limited to:

  • Product unavailability
  • Errors in pricing or description
  • Suspected fraudulent activity

An order is only confirmed once you receive an order confirmation email.

If we cancel or modify an order, we will attempt to notify you using the contact details provided.

Refunds and returns are governed by our Refund Policy.

4. PRICING AND PAYMENT

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Prices may change without notice.

Prices do not include shipping costs, customs duties, or import taxes unless clearly stated.

By making a purchase, you confirm that:

  • You are authorised to use the payment method provided.
  • All information provided is accurate and complete.

5. SHIPPING AND DELIVERY

Shipping times are estimates only and are not guaranteed.

Kosme is not responsible for delays caused by:

  • Postal or courier services
  • Customs clearance
  • Natural events or circumstances beyond our control

Risk of loss passes to you once the order is handed to the shipping carrier.

Please refer to our Shipping Policy for full details.

6. INTELLECTUAL PROPERTY

All content on this website — including text, branding, product images, graphics, logos and design — is the property of Kosme unless otherwise stated and is protected by intellectual property laws.

You may not reproduce, distribute, modify or use our content for commercial purposes without written permission.

All third-party trademarks, product names and brand names belong to their respective owners.

7.  USER CONTENT AND REVIEWS

If you submit or post reviews, comments, photos, videos or other content (“User Content”) to Kosme through our website, social media pages, email, or other channels, you grant Kosme a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and sublicensable license to use, reproduce, modify, publish, translate, distribute and display such User Content in any media.

This includes use for product pages, marketing materials, social media, advertising, email communications and other promotional purposes.

By submitting User Content, you represent and warrant that:

  • You own the rights to the content or have permission to share it
  • The content does not infringe any third-party intellectual property or privacy rights
  • the content is accurate and not misleading
  • Kosme may edit, adapt or remove User Content at its discretion and is not obligated to publish any submitted content.

 

8. THIRD-PARTY SERVICES

Our website may contain links to third-party websites or services. We are not responsible for the content, policies or practices of third-party websites.

Use of third-party services is at your own risk.

9. DISCLAIMER

The information provided on this website is for general informational purposes only.

Kosme does not guarantee that:

  • The website will be uninterrupted or error-free
  • Product descriptions are free from minor inaccuracies

All products are provided “as is” and “as available”, except as required under Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Kosme is not liable for any indirect, incidental or consequential loss arising from your use of our Services or products.

Where liability cannot be excluded under Australian Consumer Law, our liability is limited to:

  • Replacement of the product, or
  • Refund of the purchase price.

11. INDEMNITY

You agree to indemnify and hold harmless Kosme and its affiliates from any claims, damages or losses arising from your breach of these Terms or misuse of our Services.

12. GOVERNING LAW

These Terms are governed by the laws of Victoria, Australia.

You agree to submit to the exclusive jurisdiction of the courts of Victoria.

13. CHANGES TO TERMS

We reserve the right to update these Terms at any time. Changes will be effective upon posting on this page.

Continued use of the Services after changes are posted constitutes acceptance of those changes.

14. CONTACT INFORMATION

Kosme
Email: https://kosme.com.au/pages/contact
Business address: Unit 9, 29-33 King William St, Fitzroy, VIC 3065
ABN: 78 614 730 711